As businesses become more and more reliant on technology, the demand for professionals with technical acumen will continue to grow. The companies need skilled employees who are capable of implementing new technologies and solving problems that may hinder the growth of productivity. The organizations also require specialists with sufficient competency to determine and implement strategies for improving their internal processes, systems, and structures.

This guide discusses an underrated role that doesn’t seem to get enough attention: Functional Consultant. We will cover the key responsibilities associated with this position and how you can fill it using the Microsoft Certified: Dynamics AZ-400 Customer Service Functional Consultant Associate certification.

Functional Consultant: Key Responsibilities

Functional Consultants are skilled professionals responsible for advising and supporting businesses on technologies that can execute core processes and tasks. They are tasked with recommending and configuring technology-based solutions in line with the client’s expectations and business objectives. Functional Consultants work collaboratively with software engineers and business analysts to design software systems and the relevant computer applications that suit the company’s needs.

How to Become a Functional Consultant?

Many people think about a college degree when considering the functional consultant role. And while a Bachelor’s degree in computer science or information systems can do the trick, you can shorten your journey by pursuing the relevant IT certification AZ-900.

This is where the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification comes in. It is an intermediate-level credential designed for individuals who want to become proficient in configuring and implementing the Dynamics 365 Customer Service solutions for their clients. Such individuals are capable of implementing omnichannel solutions that prioritize customer service, efficiency, quality, customer satisfaction, and reliability, working closely with solution architects, developers, and project managers.

To complete the certification path, you need to possess 1-3 years of proven experience as a Functional Consultant working with Dynamics AZ-500. If you feel that you lack the experience to pursue the accreditation, you can take available learning paths, sign up for an instructor-led training course, or join the online community. Alternatively, you can work on a Dynamics 365 Customer Service implementation or get involved as Dynamics 365 functional consultant on at least one project.

In addition to the experience prerequisites, you need to ace the Microsoft MS-101 exam to get certified.

What Makes a Good Functional Consultant?

A Functional Consultant plays an active role in planning, designing, and managing service management processes. To become a competent Functional Consultant, you must showcase the following competencies:

• Proficiency in the workflow configuration
• Familiarity with security configuration
• Background experience with AZ-104 or a relevant solution
• Effective communication skills to collaborate with other professionals
• Ability to determine business requirements

The Bottom Line

A functional consultant plays a key role in many settings, helping businesses create effective software modules and systems. It is one of the most underrated roles in information technology nowadays. Fortunately, this guide has outlined what you need to know to get into this role without pursuing a college degree. Take advantage of the Microsoft Certified MD-100: Dynamics 365 Customer Service Functional Consultant Associate certification to achieve your career goals today.